International · Beijing Puhua
International Insurance Assistance
Insurance arrangements should be checked before appointments or treatment are confirmed. The team can help identify the administrative questions to resolve, while your insurer determines coverage under your policy.
Ask about international insurance
Contact your insurer
Explain the proposed consultation, investigation or treatment and the hospital location. Ask about overseas coverage, exclusions, authorisation requirements and any limits or excess payments. A listed insurance relationship does not by itself confirm that your policy or a particular service is covered.
Coordinate the documentation
Ask which medical information, estimate or referral the insurer requires and how it should be submitted. Confirm whether the hospital can work with the insurer for your proposed care and whether direct billing is available. Keep copies of approvals and note their scope and validity dates.
Plan any personal payment
Clarify what you may need to pay directly, including deposits, non-covered services or costs above policy limits. Ask which invoices and medical documents will be provided for a reimbursement claim. If the care plan changes, check whether the insurer needs to issue a new authorisation.